I've been lying low for the past week as I have been travelling and trying to catch up with that thing I call 'work' which pays me an income.
To complicate things, with respect to my blogging, my Optus supplied home broadband service has been 'slowed' because I have exceeded my monthly allowance of 12GB. On checking I find I am paying considerably more for this than for other newer Optus deals which provide a larger 15GB allowance for less. I will have to deal with this.
I had originally switched from Telstra to Optus because Telstra didn't know that I could be given a cable connection - their automated service determining accessibility said no cable connection was possible. Yes, and of course Telstra provided expensive and terrible service.
The change to Optus was a switch from one expensive, lousy monopolist to another. When the 12GB limit is hit with the Optus plan the service is supposed to 'slow' to that of a dialup service. My distant memories of dialup however are that it was much faster than the slowed Optus service - today it took up to 5 minutes to download my home page.
In my view the option to pay more to get increased capacity is better than the 'slow' option.
It is frustrating. When you seek to make price comparisons across plans with Optus you are not provided with information about your own service relative to others. Indeed you are asked to upgrade without being told precisely what you will get. When you call their service personnel you are deliberately deceived - I assume the unfortunate call centre staff are told to pour smoke on situations of customer dissatisfaction.
The economic device Optus is relying on (as with the banks) is lock-in. It is very inconvenient to reconfigure an email address (or automatic bill paying facilities) so there is the propensity to plod on with a poor, expensive service.
If readers know of good broadband cable deals out there I'd be interested.